Connecting Support & Development

Integrating help desk and development teams has never been easier.

Integration Connector for Salesforce and Rally Software.

Salesforce Service Cloud & Rally Software Integration

Quickly and easily send cases from Salesforce.com to Rally Software.

Case Management Workflow

Integration Connector for Salesforce and Rally Software on AppExchange. The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Rally, link cases to existing work items or "send cases" to Rally where a new work item is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key Rally work item information --- complete with CRM update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and Rally work items.

View Development Status in SFDC

Once a Rally work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!

Search & Link from SFDC

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between Salesforce.com and Rally. You can configure any number or fields, in any direction, be they system or custom fields.

Create New Work items

Based on case field values, automatically create new Rally work items --- in the right projects! Supports all templates and work item types.

Automatic SFDC Notifications

Development works hard! When they update or complete work items, CRM is automatically populated to reflect the new status or update.

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!

Support Manager, ISV (USA)

Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Salesforce.com and Rally, you can:

Eliminate the “black hole” between support and development
Search Rally for existing work items (e.g., bugs) and link cases
Provide single click “Send to Rally” automation from Salesforce.com
View case details in Rally and view work item status in Salesforce.com
Provide support with automatic work item updates and notifications

No credit card required

Connecting Support & Development

Salesforce Service Cloud & Rally Software Integration

Case Management Workflow

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Happy Customers

Escalate to Development

View Development Status in SFDC

Search & Link from SFDC

Map System & Custom Fields

Create New Work items

Automatic SFDC Notifications

ROI? We offer a free ROI CALCULATOR that provides instant results. Check it out!

Excellent service. Works like a charm!

Free Trial - Start Today!

Integrate today. Be a hero tomorrow.

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