Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow Case Management & Agile Central or Rally Integration

ServiceNow Customer Support & Rally Software Integration

Quickly and easily send customer support cases (tickets) from ServiceNow to Rally Software.

ServiceNow Customer Support Case Workflow

The most common scenario is the escalation cases that require development resources to fix. You can search Agile Central, link cases to existing work items or "send" cases to Agile Central where a new work items is automatically created. Once development completes the work, ServiceNow cases are synchronized with key Agile Central work item information --- complete with ServiceNow update notifications.

Escalate to Development

Easily escalate cases that need development help to solve. Establish bidirectional links between ServiceNow cases and Agile Central work items.

View Development Status in ServiceNow

Once an Agile Central work item is created or a development link is established, support can view work item status and other fields --- all within ServiceNow!

Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the existing case!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Agile Central. You can configure any number or fields, in any direction, be they system or custom fields.

Create New Work Items

Based on case field values, automatically create new Agile Central work items --- in the right projects! Supports all work item types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!

Support Manager, ISV (USA)

Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Agile Central, you can:

Eliminate the “black hole” between support and development
Search Agile Central for existing work items (i.e., cases) and link!
Provide single click “Send to Agile Central” automation from ServiceNow
View case details in Agile Central and view work item status in ServiceNow
Provide support with automatic work item updates and notifications

No credit card required

Connecting Support & Development

ServiceNow Customer Support & Rally Software Integration

ServiceNow Customer Support Case Workflow

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Happy Customers

Escalate to Development

View Development Status in ServiceNow

Link from ServiceNow

Map System & Custom Fields

Create New Work Items

Automatic ServiceNow Notifications

ROI? We offer a free ROI CALCULATOR that provides instant results. Check it out!

Excellent service. Works like a charm!

Free Trial - Start Today!

Integrate today. Be a hero tomorrow.

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