Connecting Support & Development

Integrating help desk and development teams has never been easier.

Integration connector for ServiceNow Case & Azure DevOps

ServiceNow Customer Support & Azure DevOps Integration

Quickly and easily send cases (tickets) from ServiceNow to Microsoft’s Azure DevOps.

ServiceNow Customer Support Case Request Workflow

The most common scenario is the escalation of cases that require development resources to fix. You can search Azure DevOps, link cases to existing work items or "send" cases to Azure DevOps where a new work item is automatically created. Once development completes the work, ServiceNow cases are synchronized with key Azure Devops work item information --- complete with ServiceNow update notifications.

Escalate to Development

Easily escalate cases that need development to solve. Establish bidirectional links between ServiceNow and Azure DevOps work items.

View Development Status in ServiceNow

Once a Azure DevOps work item is created or a dev link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!

Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link to the existing case!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.

New ADOs Work items

Based on ServiceNow field values, automatically create new Azure DevOps work items, in the right projects! Supports all templates & work item types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!

Support Manager, ISV (USA)

Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can:

Eliminate the “black hole” between support and development
Search Azure DevOps for existing work items (i.e., cases) and link!
Provide single click “Send to Dev” automation from ServiceNow
View ServiceNow case details in Azure DevOps and view work item status in ServiceNow
Provide support with automatic work item updates and notifications

No credit card required

Connecting Support & Development

ServiceNow Customer Support & Azure DevOps Integration

ServiceNow Customer Support Case Request Workflow

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Happy Customers

Escalate to Development

View Development Status in ServiceNow

Link from ServiceNow

Map System & Custom Fields

New ADOs Work items

Automatic ServiceNow Notifications

ROI? We offer a free ROI CALCULATOR that provides instant results. Check it out!

Excellent service. Works like a charm!

Free Trial - Start Today!

Integrate today. Be a hero tomorrow.

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