Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow Case Management & JIRA Integration

ServiceNow Customer Support & Jira Integration

Quickly and easily send customer support cases (tickets) from ServiceNow to Atlassian's Jira Software.

ServiceNow Customer Support Case Workflow

The most common scenario is the escalation of cases that require development resources to fix. You can search Jira, link cases to existing issues or "send" cases to Jira where a new issue is automatically created. Once development completes the work, ServiceNow cases are synchronized with key Jira issue information --- complete with ServiceNow update notifications.

Escalate to Development & Jira

Easily escalate cases that need development to solve. Establish bidirectional links between ServiceNow and Jira issues.

View Development Status in ServiceNow

Once a Jira issue is created or a development link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!

Search & Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link to the existing issues!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Jira. You can configure any number or fields, in any direction, be they system or custom fields.

Automatically Create New Jira Issues

Based on ServiceNow case field values, automatically create new Jira issues --- in the right projects! Supports all issue and field types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect the new status or update.

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!

Support Manager, ISV (USA)

Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Jira, you can:

Eliminate the “black hole” between support and development
Search Jira for existing issues (i.e., cases) and link!
Provide single click “Send to Jira” automation from ServiceNow
View case details in Jira and view issue status in ServiceNow
Provide support with automatic issue updates and notifications

No credit card required

Connecting Support & Development

ServiceNow Customer Support & Jira Integration

ServiceNow Customer Support Case Workflow

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Happy Customers

Escalate to Development & Jira

View Development Status in ServiceNow

Search & Link from ServiceNow

Map System & Custom Fields

Automatically Create New Jira Issues

Automatic ServiceNow Notifications

ROI? We offer a free ROI CALCULATOR that provides instant results. Check it out!

Excellent service. Works like a charm!

Free Trial - Start Today!

Integrate today. Be a hero tomorrow.

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