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Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow Case Management & VersionOne Integration

ServiceNow Customer Support & VersionOne Integration

Quickly and easily send customer support cases (tickets) from ServiceNow to VersionOne (CollabNet). 

ServiceNow Customer Support Case Workflow

The most common scenario is the escalation of cases (tickets) that require development resources to fix. You can search VersionOne, link cases to existing work items or "send" cases to VersionOne where a work item is automatically created. Once development completes the work, ServiceNow cases are synchronized with key VersionOne work item information --- complete with ServiceNow update notifications.


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Integration Connector for Case Management and Engineering

 

Escalate Cases to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between ServiceNow cases and VersionOne work items.

View Development Status in ServiceNow

Once a VersionOne work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!

Search & Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link to the existing case!

Map System & Custom Fields

Point and click to map fields between ServiceNow and VersionOne. You can configure any number or fields, in any direction, be they system or custom fields.

New VersionOne Work items

Based on case field values, automatically create new VersionOne work items --- in the right projects! Supports all work item types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.

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ServiceNow escalation integration connector to CollabNet (VersionOne)

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and VersionOne, you can:

  • Eliminate the “black hole” between support and development
  • Search VersionOne for existing work items and link cases
  • Provide single click “Send to VersionOne” automation from ServiceNow
  • View case details in VersionOne and view work item status in ServiceNow
  • Provide support with automatic work item updates and notifications
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Integrate today. Be a hero tomorrow.

Quantum Whisper Integration Software
Connecting Support and Development Teams.
Silver Microsoft Partner

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