Quickly and easily send ITSM incidents, problems or change requests (CRs) from ServiceNow to Rally Software.
The most common scenario is the escalation incidents, problems or change requests that require development resources to fix. You can search Agile Central, link incidents/problems/CRs to existing work items or "send" incidents/problems/CRs to Agile Central where a new issue is automatically created. Once development completes the work, ServiceNow incidents/problems/CRs are synchronized with key Agile Central work item information --- complete with ServiceNow update notifications.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Agile Central, you can:
