Quickly and easily send ITSM incidents, problems or change requests (CRs) from ServiceNow to Microsoft’s Azure DevOps (formerly VSTS).
The most common scenario is the escalation of incidents, problems or change requests that require development resources to fix. You can search Azure DevOps, link incidents/problems/CRs to existing work items or "send" incidents/problems/CRs to Azure DevOps where a new work item is automatically created. Once development completes the work, ServiceNow incidents/problems/CRs are synchronized with key Azure Devops work item information --- complete with ServiceNow update notifications.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can:
