Quickly and easily send ITSM incidents, problems or change requests (CRs) from ServiceNow to Microsoft’s Azure DevOps Server (formerly Team Foundation Server (TFS 2010-2019)).
The most common scenario is the escalation of incidents or problems that require development resources to fix. You can search Azure DevOps (ADOs), link incidents or problems to existing work items or "send" incidents/problems/CRS to ADOs where a new work item is automatically created. Once development completes the work, ServiceNow incidents/problems/CRs are synchronized with key ADOs work item information --- complete with ServiceNow update notifications.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can:
