Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow & GitHub Integration

Quickly and easily send ITSM incidents, problems, and change requests from ServiceNow to GitHub.

ServiceNow Incident/Problem/Request Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search GitHub, link cases to existing issues or "send cases" to GitHub where a new issue is automatically created. Once development completes the work, ServiceNow items are synchronized with key GitHub issue information --- complete with ServiceNow update notifications.

Escalate to Development & GitHub

Easily escalate incidents/problems/CRs that need development to solve. Establish bidirectional links between ServiceNow and GitHub issues.

View Development Status in ServiceNow

Once a GitHub issue is created or a dev link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!

Search & Link in ServiceNow

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the incident/problem/CR!

Map System & Custom Fields

Point and click to map fields between ServiceNow and GitHub. You can configure any number or fields, in any direction, be they system or custom fields.

Automatically Create New GitHub Issues

Based on ServiceNow incident or problem field value, automatically create "new" GitHub issues --- in the right project! Supports all templates and issue types.