Quickly and easily send ITSM incidents or problems from ServiceNow to VersionOne (CollabNet).
The most common scenario is the escalation of bugs or issues (work items) that require development resources to fix. You can search VersionOne, link incidents or problems to existing work items or "send incidents/problems" to VersionOne where a new issue is automatically created. Once development completes the work, ServiceNow incidents/problems are synchronized with key VersionOne work item information --- complete with ServiceNow update notifications.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and VersionOne, you can:
