The Quantum Whisper team is thrilled to announce that our leading Salesforce integration connector has been modernized and expanded to include support for all Salesforce objects --- including custom objects. Responding to customer requests to broaden our integration beyond case management, we've introduced a user-friendly point-and-click interface that allows customers to integrate any Salesforce object on demand. The new functionality puts our Salesforce integration on par with our Dynamics 365 integration that has supported any object since 2023.
ITIL & Service Cloud
This new capability is ideal for customers that would like to use Quantum Whisper's integration platform to enable additional uses cases and processes beyond support and case management. Notably, the 2022 winter release, Salesforce Service Cloud introduced new standard objects to allow customers to implement ITIL compliant solutions. As a result of today's announcement, Quantum whisper can now support all of the new ITIL objects!
New Service Cloud Objects
To enable these new objects and make them available for use, customers are using the new 'Incident Management' feature via the setup menu. The feature is now included as part of the standard Service Cloud license and is available at no extra cost. This new capability is particularly interesting for customers seeking to swiftly address service and operational disruptions by seamlessly integrating ITIL best practices within Service Cloud. Below are some of the latest standard Salesforce objects that we can now integrate with.
- Incident - used to track and identify a disruption that affects many customers.
- Problem - where managers and experts collaborate on root cause analysis.
- Change Request - change or release request to deploy the fix and resolve an issue.
Source: https://www.salesforce.com/service/customer-service-incident-management/
Beyond ITSM & ITIL
While Salesforce can be used to meet many ITSM needs, including Incident Management, Change Management, Problem Management, Asset Management, and Service Catalog etc., other customers that may have more sophisticated needs and for that reason, may have elected to develop custom objects to meet their unique requirements. Quantum Whisper's advanced integration also allows you to incorporate custom objects.
NEXT STEPS
Existing Customers - Customers with a valid subscription can immediately begin using the new functionality. For immediate assistance or to review your set-up, please book our support team directly.
New Customers - We ask all our customers to start with a demo followed by a free trial and instant PoC . To schedule a demo, please book our team online, and similarly, for PoCs, you can schedule those directly as well.
To learn more about Quantum Whisper's Salesforce integration connector and plugin, you can explore solution details or contact a product specialist. The connector is immediately available. As always, we are grateful to our visionary customers and early adopters.
