For companies managing customer support through Salesforce and software development in Azure DevOps, ensuring a seamless case escalation process is critical. At Quantum Whisper, we specialize in bridging this gap, allowing organizations to automate and streamline the flow of information between Salesforce cases and Azure DevOps work items. Let's take a deeper dive into how we integrate Salesforce and Azure DevOps.
Topics: Azure DevOps- Salesforce
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Over the years, we've had the privilege of serving a diverse range of customers, spanning from fresh startups to established enterprise clients. It's truly fascinating to see this dichotomy! In each scenario, there has been a clear desire for seamless integration between customer-facing support and helpdesk teams, responsible for managing cases in Salesforce.com, Microsoft Dynamics 365, ServiceNow and the backend engineering teams utilizing tools like Azure DevOps, Jira, GitHub, VersionOne, and Rally for work management. However, enterprise customers have additional requirements that must be addressed to adequately meet their needs. Below are essential requirements that the Quantum Whisper provides enterprise customers.
Topics: ServiceNow- Salesforce- Dynamics
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The Quantum Whisper team is thrilled to announce that our leading Salesforce integration connector has been modernized and expanded to include support for all Salesforce objects --- including custom objects. Responding to customer requests to broaden our integration beyond case management, we've introduced a user-friendly point-and-click interface that allows customers to integrate any Salesforce object on demand. The new functionality puts our Salesforce integration on par with our Dynamics 365 integration that has supported any object since 2023.
Topics: Salesforce- ITSM/ITIL
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Salesforce and Azure DevOps integration offers several business benefits, especially when it comes to support teams and case management. While Salesforce and Azure DevOps integration is applicable to other areas in CRM as well (e.g., to support ITSM, project management or operations), for the purpose of this post, we'll focus on customer support case escalation to engineering for issue resolution in the context of a purpose built and packaged solution. This solution is ideal for ISVs but is also relevant to enterprise customers that have developed internal or "home grown" applications to support their business.
Topics: Azure DevOps- Salesforce
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Yes. Salesforce can integrate with Azure DevOps. However, there are two main use cases that are often confused. The first scenario is developer and engineering focused, and the second, is customer service and business focused.
Topics: CRM- Azure DevOps- Salesforce
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Quantum Whisper is delighted to announce that our popular integration app and platform is now officially listed on the Saleforce.com AppExchange (yay!). After years of success and customer feedback, we felt it was the right time and opportunity. This is a great and strategic move to not only support our exiting customers, but also to expand and grow our business. As customers increasingly choose Quantum Whisper's leading integration platform, they are reassured that their solution of choice, having successfully passed the necessary business and technical requirements (security etc.), is the best solution for their organization. Moreover, the AppExchange listing will significantly improve our solutions distribution and discoverability. Growing our business allows us to constantly innovate and reinvest in our team and solutions. We are a software company and we love that!
Topics: Announcements- Salesforce
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