Connect your teams. Integrating support & development systems has never been easier.

Automagically escalate cases, issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps, Jira, Rally, VersionOne and GitHub.

Over 1 Million Team Updates!
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5 Reasons to Automate Escalations

1. Automation - Manually escalating cases wastes valuable time when your team could be solving the problem. Instead, automatically create new development items from your support platform any time a ticket requires engineering resources for resolution.

2. Error Free Data - By automating support escalation and routing, you eliminate common copy-paste errors while keeping your data accurate and always up-to-date—in both systems!

3. Advanced Routing - Use advanced features like integration paths and mapping keys to route tickets where they need to go. Send them to the right place (project) the first time!

4. Streamlined Communication - Send automatic updates and keep stakeholders in the loop. From progress updates to requests to take action, everyone has visibility into what's going on and what they need to do. No escalation falls through the cracks

5. Realtime Execution - Escalation and data synchronization speed is instant. As soon as any action, change or update is taken in either system, the system automatically updates the respective application. 

BONUS: Improved Customer Satisfaction - Without needing to manually create dev issues, and with automated and immediate updates, your team resolves issues faster, adhere's to SLAs and increases customer satisfaction scores!

Try Not to Say "Yes" Out Loud!

Integration manager

Are you trapped between disconnected systems?
Is your support team locked in one system and your engineering team isolated in another?
Are you tired of endless data re-entry and copy-pasting?
Don't get me started on follow-up and status updates!


The Business Challenge

Integration solves the case escalation challengeIf you're like most organizations, your support team is logging cases, tickets, incidents etc., in one platform (such as Salesforce, Microsoft Dynamics, or ServiceNow), while your engineering team operates in a different system designed for project managers and developers (like Jira, Azure DevOps, VersionOne, Rally, or GitHub). This setup isn't inherently problematic, but issues arise when you need to escalate case details to development or technical teams for resolution. All the crucial information is already in your support system, but the challenge is transferring it efficiently to another system for development to address. Realtime updates in the original system would be a dream too!

How Does Quantum Whisper Seamlessly Integrate and Sync Your Data?

Quantum Whisper delivers the best ROI

Our purpose-built integrations instantly bridge the gap between support and development teams. Customers effortlessly enable syncing by connecting their support and engineering systems. Our embedded and native integrations allow support teams to escalate to engineering on-demand or search and link to existing development work items—all within their core application. Newly created work items automatically populate target engineering systems and eliminate the need for tedious  and error prone copy & pasting. Next, and as development teams complete work, the Quantum Whisper integration platform provides automatic and real time data synchronization between systems---complete with update notifications. No more time-consuming and arduous follow-up!

Bottom Line

If you're looking to transform support escalations through seamless system integration, Quantum Whisper is enterprise ready and your best solution. Enjoy effortless integration, a streamlined user experience, and an outstanding ROI. Curious to learn more? Book a live demo to see it in action!

 

Quantum Whisper Integration Platform & Connectors

Packaged Integration

We connect support and development. This is all we do. We are a targeted niche integration service. We go deeper and support this flow like no one else.

No Installation. Support Included!

You won't need IT for this one with no development or scripts required. Zero. Zilch. We provide a packaged "ready to go" service. You only need an account (e.g., free trial) to get started.

60 Minutes to Integration

Point-and-click configuration and you are done. Integrate in minutes. Eliminate the black hole between support and development today!

Support escalation and integration connector for support & development teams. On helpdesk side, platform supports D365, Salesforce and ServiceNow. Supported dev apps include Azure DevOps, Jira, Rally, Version and GitHub.

Integration question? Book a short call. Get the answers you need. Best 15 minutes.

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Supported CRM, Support & Dev Applications

Packaged integrations include:

Dynamics 365 CRM Integration Connector

Integrate Today!

Point and click your way through account set-up and configuration. Quickly and easily connect Microsoft Dynamics 365 CRM (online or on-premise) to either cloud or locally hosted development applications.

 

Salesforce Integration Connector

Try it first!

Point and click your way through account set-up and configuration. Quickly and easily connect Salesforce.com to either cloud or locally hosted development applications.

ServiceNow Integration Connector

Connect ITSM Now!

Point and click your way through account set-up and configuration. Quickly and easily connect ServiceNow to ITSM (problems, incidents, change requests, etc.) to either cloud or local development apps.

ServiceNow Customer Case Integration Connector

Connect Cases Now!

Point and click your way through account set-up and configuration. Quickly and easily connect ServiceNow Customer Service Cases (or tickets) to either cloud or locally hosted development applications.

Instant ROI Calculator

Calculator your savings and get immediate results. Managers love it!

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Happy Customers

Quantum Whisper Integration Platfrom and Connector Customers

 

Customer Support Helpdesk Engineer

Awesome integration & excellent support!

Yes! Finally our support and development systems are integrated. No more mindless data entry and manual follow-up!
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Everyone Starts with A free Trial!

The best way to get started is to sign up for a free trial. By integrating your environments you'll see firsthand how easy it is to eliminate the “black hole” between support/help desk and development teams. Let your team focus on the important work --- and start integrating today!

  • Targeted integration for support and development
  • No coding - it's ready today!
  • No installation - just create an account
  • Flexible subscriptions. Start and stop when you want!
  • No credit card required. Easy. Go! 

FREE TRIALNo credit card required

Integrate today. Be a hero tomorrow.