One of the pillars for optimum ITSM efficiency is automation. The ability to take a repeatable task and automate it not only makes the task quicker, easier, and more effective, but it also means that its completion, is no longer dependent on a human. This allows organizations to free up talented people to do more important work. This is precisely where Quantum Whisper and our ServiceNow integration connector comes in. Our best customers are seeking to automate an otherwise mundane task. For companies seeking to escalate cases, tickets, problems etc., from their primary support or helpdesk app (i.e., ServiceNow) and purpose built integration eliminates date re-entry and delivers on the promise of ITSM.
To help ServiceNow customers bridge the information gap between support and development teams, we offer two integration solutions:
Our goal is always to complement your process. Having a culture that embraces ITSM and automation will welcome integration between helpdesk and development teams. For those in infrastructure and operations (I&O), they too will recognize how our integration streamlines its ability to react to issues, while at the same time making routine functions consistent, and making the services it delivers to the company as quick and efficient as possible.